I have been getting more requests from more people for different reports–which orders absolutely must ship today, which important customers are about to get really upset with our performance, other things of that nature. I’ve told everyone that it reminds me of getting the women and children off the Titanic. In other words, triage implies disaster.

The effort to improve response on customer claims has fallen almost completely apart. Mentally I have advanced what could be done; I’ve found more ways to semi-automatically gather more data. But turning theory into reality has been interrupted, largely by above requests for reports.

i don’t feel like thinking any more about it. Plus the details get steadily more personal and more incriminiating and i don’t know how far down that road I want to go on a public blog.